Refund policy
At Fabunita, your satisfaction and trust are our top priority. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns & Refunds
Because our products are personal care items that come into direct contact with your mouth, we're unable to accept physical returns for hygiene and safety reasons, opened or unopened.
Instead, if something's wrong with your order, we'll make it right. Contact us within 30 days of delivery and choose one of the following:
- Free Replacement — we'll send you a brand new product at no extra cost.
- Full Refund — we'll refund your order in full, no return shipment required.
You do not need to send anything back. Simply reach out to our support team with your order number and we'll take care of the rest.
Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable.
- Orders are processed within 1–3 business days. You may cancel your order if the request is submitted before the item has shipped and within the cancellation window outlined on our website.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please contact our support team within 7 days of delivery with photos, and we’ll send a replacement at no extra cost.